Information questions

Frequently Asked Questions

Do all of your items ship from the USA?

LamGood has multiple warehouses all over the world. We have warehouses in California, New Jersey, Georgia, China, and the Czech Republic. Your items will be shipped from the nearest facility that stocks the item you ordered.

Do you offer a wholesale discount for bulk buying?

Yes, we do. Please contact our Professional Wholesale Team to enjoy a higher discount.

Why was my order divided into two or more packages?

We will do partial shipping for your order in the following conditions:
1. Items are in different warehouses.
2. Hot-sale items need additional preparation time.
3. Weight or size limit of customs or courier.
You will receive an email notification when each parcel is being shipped.

Can I cancel my order?

Yes, you can. There are two types of order cancellation:
1. Canceling a paid order.  If you haven't received the shipping notification, you can cancel this order under "My Orders". Or you can contact our customer service by Chat or Ticket.
2. Canceling an unpaid order: An unpaid order will be canceled automatically after 24 hours. Or please log into your account >> click on "My Orders" and click on the "Cancel Order" button. Your order will be canceled. Please find an example picture below. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.

How long does it take to get my refund?

Once we receive the returned items, it will take up to 7 days for us to process the refund. The refund should reflect your account depending on the method of payment. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution which ranges from 10-30 business days. If you would like us to refund the amount to your PayPal account that will take 2-7 business days.

Information about us

CONTACT US FOR ANY QUESTIONS

    Office address: Room 9042, 9/F, Tower B, Chung Mei Centre, 15-17 Hing Yip Street, Kwun Tong, Kowloon, Hong Kong. (Note: This address does not accept returns, any return issues please contact our customer team for help)
    Email: [email protected]
    Phone: +852 6675 8004